Astound | Long Island City

Mingxin Li a month ago

Thanks Dean Marie Williams for everything she done for me during the weekend Wi-Fi setup support. She is professional and respectful. I appreciate her work without who I won’t enrolled in astound!

Chih-Yang Wang 2 months ago

BE AWARE OF ASTOUND'S CANCELLATION AND BILLING POLICIES BEFORE SIGNING UP. I decided to cancel my Astound internet service after my monthly bill increased significantly once my promotional pricing ended. Before canceling, I contacted customer service to ask if there were any loyalty or retention discounts available for existing customers because I wanted to avoid the large price increase. I was told there were NO promotions available and that the available offers were only for new customers. The cancellation process itself was frustrating. You can NOT cancel online and are required to call customer service, where you are immediately put through the standard retention process. Ironically, I had contacted customer service the day before to ask whether there were any loyalty or retention discounts available for existing customers because I wanted to avoid the large price increase. I was told there were NO promotions available and that the available offers were only for new customers. However, the moment I called to cancel, suddenly there were multiple discounts and promotions available to convince me to stay. It felt misleading and frustrating. If those offers existed all along, why

Stephanya Moreno Ortega 3 months ago

Carlington was amazing ! Excellent service! He was very friendly, respectful, punctual, and worked very efficiently. The installation was quick and everything was done perfectly. I really appreciate his professionalism and would highly recommend him. Thank you!

Nupur Singh 3 months ago

Rosevelt was amazing at installing our wifi! He was quick, efficient, and knowledgeable. He helped us set up our account easily and went over what to do in case things went wrong. 10/10 would recommend!!

Alyssa Vazquez 4 months ago

Thank you Pia for your kindness, dedication, and excellent service. What stood out the most was her positive attitude and willingness to go above and beyond to resolve my issue quickly and efficiently. It’s rare to come across someone who not only does their job well but also makes the entire experience feel smooth and stress-free. It truly made a difference, and I appreciate all your help!